Refund Policy

Effective Date: 30/10/2024

At Auto Scans, we are committed to delivering accurate and timely car check and vehicle report services. We understand that, on rare occasions, a refund may be necessary. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If a technical error on our end prevents you from receiving the purchased report within a reasonable timeframe.
• Inaccurate or Incomplete Reports: If you can demonstrate that a report provided by Auto Scans contained inaccurate or incomplete data that does not align with our service description and is not due to third-party data discrepancies.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Incorrect Data Submission: If inaccurate information was provided by the user during the report request process, including wrong VIN or registration numbers.
• Change of Mind: If you decide you no longer need the report after it has been processed and delivered.
• Third-Party Data Sources: Since our reports rely on external databases and third-party sources, we cannot be responsible for inaccuracies in data outside our control.
• Non-Appearance of Minor Details: Auto Scans does not guarantee the inclusion of specific minor details within reports unless expressly stated in the service description.

3. Requesting a Refund

To request a refund, please get in touch with us within 7 days of the report delivery at [email protected]. Include:

• Your order number and date of purchase.
• Reason for requesting a refund, with supporting evidence if applicable.
• Refund requests will be reviewed within 3-5 business days, and we will contact you regarding the outcome.

4. Refund Process

• If approved, refunds will be issued via the original payment method.
• Depending on your financial institution, the refunded amount may take 7-10 business days to reflect in your account.

5. Contact Us

If you have any questions about this Refund Policy, please contact our customer support team:

Email: [email protected]
Phone: +44 74 7722 3739